| Title |
Business Analytics for Managing Performance of Microfinance Institutions: A Flexible Management of the Implementation Process |
| ID_Doc |
71098 |
| Authors |
Piot-Lepetit, I; Nzongang, J |
| Title |
Business Analytics for Managing Performance of Microfinance Institutions: A Flexible Management of the Implementation Process |
| Year |
2021 |
| Published |
Sustainability, 13.0, 9 |
| DOI |
10.3390/su13094882 |
| Abstract |
Microfinance institutions are social enterprises that focus on the provision of financial services to poor populations excluded from the conventional banking system. These organizations face a double-bottom line, dealing simultaneously with a financial and social objective. The challenge of putting it into action is great, especially when there is a need to involve all stakeholders and to replicate the experience to new communities. One way to sustain both financial performance and social impacts is to develop a business analytics solution aiming at measuring and expanding social impacts in a financially sustainable way. This paper describes main elements to be considered, in particular the organizational context, the development process, and implementation issues that would facilitate or impede the deployment of a business analytics initiative in practice. Finally, two main components of the implementation process are specifically pointed out: a behavioral fit of the business analytics solution to the cultural context of the organization, and the country where it is deployed, and a flexible commitment in the management of the business analytics initiative implementation. |
| Author Keywords |
business analytics; decision-making; efficiency measurement; financial performance; social impact; data envelopment analysis; developing countries; microfinance; social enterprises |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Science Citation Index Expanded (SCI-EXPANDED); Social Science Citation Index (SSCI) |
| EID |
WOS:000650915900001 |
| WoS Category |
Green & Sustainable Science & Technology; Environmental Sciences; Environmental Studies |
| Research Area |
Science & Technology - Other Topics; Environmental Sciences & Ecology |
| PDF |
https://www.mdpi.com/2071-1050/13/9/4882/pdf?version=1620386318
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