| Title |
An Approach to Improve the Service Quality of Interior Design Company |
| ID_Doc |
72860 |
| Authors |
Juan, YK; Sheu, UY |
| Title |
An Approach to Improve the Service Quality of Interior Design Company |
| Year |
2019 |
| Published |
|
| DOI |
|
| Abstract |
This study develops a service quality assessment system, based on the SERVQUAL, to assess the existing service performance of interior design companies. A real case study from interior and architecture experts is applied to conduct the service quality improvement processes. The result reveals that the proposed approach can be provided a guideline for companies seeking to improve sustainable business advantages and would be an effective decision tool for interior design company strategy optimization. |
| Author Keywords |
service quality; interior design; improvement strategies |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Conference Proceedings Citation Index - Science (CPCI-S) |
| EID |
WOS:000470675700159 |
| WoS Category |
Computer Science, Interdisciplinary Applications; Engineering, Industrial; Materials Science, Multidisciplinary |
| Research Area |
Computer Science; Engineering; Materials Science |
| PDF |
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