| Title |
The effect of total quality management-enabling factors on corporate social responsibility and business performance: evidence from Vietnamese coffee firms |
| ID_Doc |
73419 |
| Authors |
Do, MH; Huang, YF; Do, TN |
| Title |
The effect of total quality management-enabling factors on corporate social responsibility and business performance: evidence from Vietnamese coffee firms |
| Year |
2021 |
| Published |
Benchmarking-An International Journal, 28, 4 |
| DOI |
10.1108/BIJ-09-2020-0469 |
| Abstract |
Purpose This article aims to evaluate total quality management (TQM)-enabling factors' impact on corporate social responsibility (CSR) activities and business performance through evidence from Vietnamese coffee firms. Design/methodology/approach Based on collecting data via in-depth face-to-face interviews with employees, who are working in the Vietnamese coffee companies. The partial least squares structural equation modeling (PLS-SEM) approach has been employed to investigate the relationship among the TQM-enabling factors, corporate social performance (CSP) and business performance. Findings A total of 13 TQM-enabling factors have been identified and divided into two categories, namely human and functional. The statistical results revealed a positive signal to remarkably enhance CSP and business performance by adopting those TQM-enabling factors into Vietnamese coffee firms. Research limitations/implications The framework model of this research should be evaluated in different contexts worldwide or in another sector that can further identify the TQM-enabling factor and the correlation among these constructs. Practical implications This article provides top managers of Vietnamese coffee firms with knowledge of TQM-enabling factors that may enable them to meet superior performance, including CSP, finance and reputation. Originality/value This is a unique study to employ the approach into the Vietnamese coffee industry context up-to-date, which is one of the essential sectors affecting Vietnam's sustainable development. |
| Author Keywords |
TQM-Enabling factors; Corporate social responsibility; Business performance; Developing country; Vietnamese coffee firms |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Emerging Sources Citation Index (ESCI) |
| EID |
WOS:000594723900001 |
| WoS Category |
Management |
| Research Area |
Business & Economics |
| PDF |
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