| Title |
Double loop learning in the Indian two-wheeler service sector |
| ID_Doc |
74208 |
| Authors |
Bagodi, V; Mahanty, B |
| Title |
Double loop learning in the Indian two-wheeler service sector |
| Year |
2013 |
| Published |
Learning Organization, 20, 4-5 |
| DOI |
10.1108/TLO-04-2012-0029 |
| Abstract |
Purpose - The purpose of this paper is to explore the rationale for the lack of growth in the two-wheeler service sector despite an exponential growth in the number of two-wheelers on Indian roads. Design/methodology/approach - The data of a premier manufacturer were gathered to develop a system dynamics model. Policy experimentation was carried out after validating the model. Findings - The results corroborate that a mere increase in the number of facilities is inadequate for sustainable growth. Improving service quality is vital for sustainable growth of the service sector. Practical implications - The system dynamics model unveils facts that otherwise would remain obscured. It is very useful for real-world managers in carrying out policy experimentation to understand the effect of one variable on the other. Managers can design effective policies only through double-loop learning. Originality/value - The complexity of the system increases as the business grows. Managers need to adopt double-loop learning to achieve true growth in capacity, revenue, and the bottom line. The paper demonstrates the essence of double-loop learning in the two-wheeler service sector. |
| Author Keywords |
Double-loop learning; Indian two-wheeler service sector; System dynamics; Road vehicles; India |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Emerging Sources Citation Index (ESCI) |
| EID |
WOS:000211591300001 |
| WoS Category |
Management |
| Research Area |
Business & Economics |
| PDF |
|