| Title |
The Added Value Of The Iso 9001:2015 International Standard From An Auditors' Perspective: A Cb-Sem Based Evaluation |
| ID_Doc |
76383 |
| Authors |
Domingues, JP; Reis, AM; Fonseca, LM; Avila, P; Putnik, G |
| Title |
The Added Value Of The Iso 9001:2015 International Standard From An Auditors' Perspective: A Cb-Sem Based Evaluation |
| Year |
2019 |
| Published |
International Journal For Quality Research, 13, 4 |
| DOI |
10.24874/IJQR13.04-15 |
| Abstract |
This research evaluates IRCA registered auditors' perspectives of the added value of ISO 9001:2015 to the organizations that adopt it and are certified accordingly, bringing P a more independent perspective than previous studies based on quality managers or consultants' views. Supported by a worldwide survey among IRCA registered auditors and the adoption of a Covariance based- Structural Equation Modelling (CB-SEM) approach the results point out that the auditors' judgment regarding the ISO 9001:2015 value is influenced by their perceptions (regarding the document) and experience (auditing). The research results highlight the importance of selecting auditors with the appropriate ISO 9001:2015 knowledge and experience to assess ISO 9001:2015 Quality Management Systems (QMSs) within the certification process, therefore, contributing to the business and processes performance improvement and sustainable outcomes. |
| Author Keywords |
ISO 9001:2015; Quality Management System; Auditor; CB-SEM |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Emerging Sources Citation Index (ESCI) |
| EID |
WOS:000498886400015 |
| WoS Category |
Engineering, Industrial |
| Research Area |
Engineering |
| PDF |
https://doi.org/10.24874/ijqr13.04-15
|