| Title |
Overcoming the COVID-19 Crisis with KM and Smart Governance: The Challenge for the Italian Public Sector |
| ID_Doc |
78842 |
| Authors |
Berardi, M; Cifolelli, S; Ziruolo, A |
| Title |
Overcoming the COVID-19 Crisis with KM and Smart Governance: The Challenge for the Italian Public Sector |
| Year |
2021 |
| Published |
|
| DOI |
10.34190/EKM.21.023 |
| Abstract |
March 2020, Italian prime minister Giuseppe Conte has ordered several restrictions on Italian citizens and locked down the entire country to stop the spreading of COVID-19. This strategy has deeply pushed the digitalization of the Italian public sector through knowledge management patterns, leading to a rethinking of the "Public administration mindset" with a Smart Governance approach (Italian stability act, 2021, Heeks, 2002). This work analyses the paradigm shift occurred in the main Italian reforms that occured in the last year through a "Knowledge Management Toolkit" (Herbert, 2010) along with a report of interviews conducted with local authorities' managers and citizens, showing that while the plague was spreading, the Italian Public sector conducted a silent revolution led by two words: digitalization and knowledge management (Riege et. al, 2006; Velasquez, 2021). |
| Author Keywords |
COVID-19 crisis; public sector; smart governance and KM |
| Index Keywords |
Index Keywords |
| Document Type |
Other |
| Open Access |
Open Access |
| Source |
Conference Proceedings Citation Index - Social Science & Humanities (CPCI-SSH) |
| EID |
WOS:000758201900007 |
| WoS Category |
Business; Management |
| Research Area |
Business & Economics |
| PDF |
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